Shipping and Delivery

Home Delivery

A tracking number will be provided once the order has been dispatched. Please note that this option sometimes requires someone to be present to sign for the parcel, regardless of its size. If you have received your tracking number and it does not appear to be working immediately, do not be alarmed. It will be up and running within 1-2 working days.

Most of our orders are delivered within 1-2 working days. Some delays may be out of our control, but you can still expect your products to be delivered approximately 5-6 working days from the time of dispatch from our warehouse. Processing times may be delayed and take up to 5-6 working days, while courier shipping times may take another 5-6 working days.

Please note that shipping may be delayed during holidays or peak periods, and additional fees may be charged for rescheduling missed deliveries.

 

Same Day Delivery

With our same-day delivery service, you can get your much-needed item(s) delivered within the day!

The process is as follows:

  1. Call our hotline or write in via chat to speak to one of our Sales Team to request same-day delivery.
  2. We will check the condition of the item(s) and get you a quotation on the shipping fee.
  3. Upon confirmation, we will issue an invoice. Once payment has been made, our team will handle the rest.
  4. A tracker will be emailed when the order has been handed over to the courier. Note that same-day delivery is only allowed for available products in at least one of our showrooms. The cut-off time for same-day delivery is 6pm. 

Please note that shipping may be delayed during holidays or peak periods, and additional fees will be charged for rescheduling missed deliveries.

 

Pick Up at Showroom

With Pick Up at Showroom, you can conveniently collect your online order from one of our showrooms for free. This option is only available when one of our stores has stock of your entire order.

The process is as follows:

  1. Select the "Pick Up at Showroom" option at checkout
  2. Select your store of choice for collection
  3. Upon payment, your order would take roughly 2 hours to process
  4. Upon confirmation, you will be sent a confirmation message via Email and SMS stating the showroom from which you will be able to collect your order
  5. Collect your order from the designated store during our opening hours within 72 hours by showing your confirmation message to any of our friendly HHM staff, and they will assist you with your order.

Do note that Pick Up at Showroom is only allowed for products currently available in at least one of our stores, and you can only collect your order during opening hours of the stores or showrooms. Our Return, Exchange and Refund Policy will apply to Pick Up at Showroom orders.

Note that changes will not be allowed once your order is confirmed. Additionally, if you have yet to collect your product within the collection period, we will refund your order, and your order may be returned to our warehouse.